Description of Issue

There is a new support tool, Public Administration Support Center (PASC), which offers more secure and consistent assistance to SaaS and AWS-hosted environments. Can this tool be used in Tyler Parks & Rec?

Context

TPAR
Parks & Rec
Tyler Parks and Recreation
PASC
Public Access Support Center
Admin Center

Cause

It is recommended that SaaS and AWS-hosted sites take the time to add to the PASC user accounts to Tyler Parks & Rec. This offers added security when support remotely accesses your environment, as well as the ability to restrict certain actions or temporarily disable all support accounts via Admin Center, should the need arise.

On Prem sites cannot be accessed remotely, and therefore are not available options in PASC.

Resolution

Navigate to Parks Administration > System Setup > Users.
Create.
Set User Role to Administrator*.
Set Email Address to tylersupport1@tidsupport.com
Enter Name as desired. The Middle Name, Phone Number, and Title fields are optional.
Set to Active.
Click Save & New.
Repeat steps 3-7 for the following emails:
Save.

*Support accounts do not necessarily need to be an administrator. If you would like to restrict support from certain actions, see:

Create a Support User Role in TPAR

Additional Information

https://tylercommunity.tylertech.com/enterprise-erp/enterprise-erp-system-administration-technology/f/munis-system-administration---ask-a-question/89406/securing-and-simplifying-support-access-to-your-tyler-solutions

Master Article - New Tyler Support Accounts

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