Resolution

The purpose of group billing is to allow a customer who has several accounts to perform a bill run on several accounts at once. This way, the customer does not need to perform a bill run for each individual account.

The accounts are linked together by a primary account. This primary account may or may not have services on it. All secondary accounts are linked to the primary account and primary CID.

Property Revenues > Utility Billing > Master Programs > Utilities

Click Search > Click General > Enter the account you want to establish as the primary in the Group billing relationship.
Click Accept
Highlight the desired Customer/Owner CID > View/Modify Customer
Click Update
In the Group Billing field > Select Primary from the drop down to reflect the account as Primary on the Customer information Tab
Click Accept
Click Search > Enter the Account/CID you want to establish as the secondary in the Group Billing relationship.
Click Accept
Click Update
In the Group Billing field > Select Secondary from the drop down to reflect the account as Secondary and populate the Primary account and CID information
Click Accept

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