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Blank Delivery Addresses created from Bill Adjustments

Blank Delivery Addresses created from Bill Adjustments

Owned by Knowledge Assistant
Last updated: Feb 10, 2025
1 min read
Description of Issue

  • Print Tax Bill Statements will not select records that have a blank delivery address.

  • Delinquent PP Taxes without addresses are not picked up for TACS file.

Context

  • Enterprise ERP

  • Property Revenues

  • Property Tax Billing

  • Bill Adjustments

  • Print Tax Bills/Statements

Cause

When customers move without a forwarding address or stop paying for a P.O. Box, a user updates the address on a tax bill in Bill Adjustments to a blank address.  This creates a new Delivery Address on the customer record that is also blank.

Resolution

Development is currently researching this issue.

Suggested workarounds to consider:

  • Enter a dummy address when updating a tax bill's address in Bill Adjustments

  • Add a Special Condition to the tax owner bill/property as a pop-up alert to satisfy the need to flag the record as not having a forwarding address

Contact Property Tax Support for further assistance.

Additional Information