Description of Issue

Receipts are missing from the Excel export from Receipt Inquiry.
Payments with a specific Tender or Payment Method Type are not being exported to Excel.
Excel downloads no longer includes Receipts for a specific Tender or Payment Method Type.

Context

Accounts Receivable
Receipt Inquiry (arrecinq)
Excel

Cause

There is currently a defect in the Receipt Inquiry program that is preventing Receipts with specific Tender Types from being Exported to Excel on the first Excel sheet produced by the Receipt Inquiry program.

Resolution

More information about the specific error that is stopping the Receipt Inquiry program from exporting Receipts with specific Tender Types can be found here: Error executing SQL cursor selectTenderForExport When Exporting Receipts to Excel

All receipts should be included on the second export from the Receipt Inquiry program, so if possible, use this sheet.

Additional Information

If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue

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