Remove View Existing Requests card from SRA Portal

Owned by Knowledge Assistant
Last updated: Dec 11, 2024
1 min read
Description of Issue

Can you remove the View Existing Requests card from the SRA Portal? 

Context

  • Enterprise Service Requests 

  • ESR 

  • Service Request Access Portal 

  • SRA Portal 

Cause

Informational

Resolution

The following changes were made to the SRA Portal in November 2024:

  • Functionality was added to display the View Requests card only for users (anonymous or registered) who have permission to view requests

  • Hover text was added to the View Requests button indicating that access to existing requests may be restricted by your agency as an enhancement

Additional Information