Employee Access Impersonation not working

Owned by Knowledge Assistant
Nov 26, 2024
1 min read
Description of Issue

When attempting to impersonate someone in Tyler Employee Access User Settings, it brings me to my own Employee Access account and not the person I am trying to impersonate.

Context

  • Enterprise ERP

  • Employee Access (EA)

  • Tyler Employee Access Settings

  • Impersonation Settings

Cause

The Impersonation Settings found within Tyler Employee Access User Settings have not been defined.

Resolution

To resolve this issue, access Tyler Employee Access Settings > Users > Impersonation Settings and define the following fields:

  • Notification Option

  • Default Time Window (must be a number greater than 0)

  • Logging Options

Additional Information

Please reach out to EERP HR Support with any additional questions.