Employee Access Impersonation not working

When attempting to impersonate someone in Tyler Employee Access User Settings, it brings me to my own Employee Access account and not the person I am trying to impersonate.

• Enterprise ERP

• Employee Access (EA)

• Tyler Employee Access Settings

• Impersonation Settings

The Impersonation Settings found within Tyler Employee Access User Settings have not been defined.

To resolve this issue, access Tyler Employee Access Settings > Users > Impersonation Settings and define the following fields:

• Notification Option

• Default Time Window (must be a number greater than 0)

• Logging Options

Please reach out to EERP HR Support with any additional questions.