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Are Linked CSS Accounts Migrated to Resident Access
Are Linked CSS Accounts Migrated to Resident Access
Description of Issue
Are Customer's linked accounts from CSS migrated to Resident Access?
Context
Enterprise ERP
Citizen Self Service
Resident Access
Cause
Informational
Resolution
Linked accounts from CSS will appear for citizens in Resident Access as available to link. Citizens will be given a prompt on each account asking the citizen if they own the account and would like to link it.
Additional Information
The account association between the old CSS accounts and Resident Access is by citizen email address, so this must match for the old linked accounts to appear in Resident Access.
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