Resolution

The recommendation is to test the following:

System Administration > Printer / Device Administration > ReadyForms > Delivery Definitions

Click Search
Enter the delivery definition Name
Click Accept
Under the Steps heading, click to highlight the Print step (note that step names are user-determined, so the print step may not specifically be named Print)
Under the Steps heading, click Update
From the Printer dropdown, change to a different physical printer
Click Accept

General Revenues > General Billing > Invoice Processing > Print Invoices

Click Define
Enter search criteria
Click Accept
Click Select
Click ReadyForms
Select the delivery definition from the Delivery Definition dropdown
Click OK

If the ReadyForm alignment is correct when printing to a different on-site printer, the recommendation is to contact the printer manufacture's support service or schedule a service call for the physical printer.

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