Description of Issue

User encounters Error accessing charge by id: XXX

Munis (gbinvent)

Accessing charge by id: XXX

Context

Accounts Receivable Codes
Accounts Receivable Charge Codes
Invoice Entry and Proof
Payments Journal

Cause

Scenario 1 - AR Code Formatting

In this scenario users might be running into a message Error accessing charge by id when trying to post a General Billing Invoice batch or a Payment Entry batch. This is due to the Accounts Receivable Charge Codes accompanying Accounts Receivable Code not matching the case sensitivity that is set in the Accounts Receivable Code program.

Scenario 2 - Missing Charge Code

In this scenario a General Billing Invoice Batch will have a record in the Batch where all of the information is intact except for the Charge Code name and Munis will report the same error as Scenario 1.

Resolution

Scenario 1 Resolution

Identify the common Accounts Receivable Codes or all of the codes associated with the Accounts Receivable Charge Codes used in the batch. Follow the below steps below to look for the case-sensitive Accounts Receivable Codes within the Charge Codes.

Navigate to General or Property Revenues>Accounts Receivable>Setup>Accounts Receivable Charge Codes.
Click Search.
Enter the following fields: Year, Category and AR Code.
Click Accept.
Click Browse. This will open the Charge Codes breaking down all of a charges structure, including the AR Code field.
There should be AR Codes that are lower-case that should not be as AR Codes should be all upper-case.
Drill into each of the records, click Update and format the AR Code field accordingly.

If for some reason this does not resolve the issue, please contact Munis Support.

Scenario 2 Resolution

Delete and re-create the invoice in question within the existing batch.

Within General Billing Invoice Entry and Proof, click View Batch.
Identify the batch with the Invoice that may have a missing charge code.
1. This can be done by clicking into the Detail portion of each invoice to review each charge, looking to locate the invoice(s) with missing charge(s).
Once the Invoice(s) with missing Charge Code(s) are located, the user can back out to the Proof Header section of Invoice Entry and Proof and use the Delete button to remove the invoice(s) from Proof.
From the Batch header screen, the user may now click Add to begin re-adding the Invoices back into the existing batch and confirming that the Charge(s) add correctly.
The batch should now post without issue.

If there is different error encountered or any processing reason why this can't be done (i.e. Workflow Approved), please submit a case for Munis Support.

Additional Information

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