Description of Issue

Spooled payment receipt data file is blank

Context

Munis
Receipts
Dup Receipt
Accounts Receivable Settings

Cause

Sites that might not use TylerForms or ReadyForms will see Payment Receipt files print or produce a blank record when printing. There are also times when sites or support need to gather a Payment Receipt data file for TylerForms Design, and when spooling the data file it comes out blank or displays no data. This is due to Payment Entry Options - Receipt Type is set to '2-Munis standard without images' and needs to be 1-Munis standard with images.

Resolution

Navigate to General or Property Revenues>Accounts Receivable>Setup>Accounts Receivable Settings>Payments>Payment Entry Options>Receipt Type.
Click Update.
Click the Receipt Type drop down and change it to 1 - Munis standard with images.

Additional Information

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