Spooled receipt file is blank

Spooled payment receipt data file is blank

• Munis
• Receipts
• Dup Receipt
• Accounts Receivable Settings

Sites that might not use TylerForms or ReadyForms will see Payment Receipt files print or produce a blank record when printing. There are also times when sites or support need to gather a Payment Receipt data file for TylerForms Design, and when spooling the data file it comes out blank or displays no data. This is due to Payment Entry Options - Receipt Type is set to '2-Munis standard without images' and needs to be 1-Munis standard with images.

1. Navigate to General or Property Revenues>Accounts Receivable>Setup>Accounts Receivable Settings>Payments>Payment Entry Options>Receipt Type.
2. Click Update.
3. Click the Receipt Type drop down and change it to 1 - Munis standard with images.