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Cant find batches in Payments Journal
Cant find batches in Payments Journal
Description of Issue
Specific released batches not showing up when searching for them in Payments Journal.
Context
Accounts Receivable
Payment Batches
Payments Journal
Cause
The relevant Batch Type is not selected on the program's General tab when performing the search.
Resolution
Navigate to General Revenues > Payment Processing > Payments Journal.
Start on the General tab, and click Search.
Review the selected Batch Types to ensure the ones relevant to the search are checked off.
Enter the Search criteria and click Accept.
Click into the Batches tab to review the list of batches returned by the search.
Additional Information
Even when searching by a correct, specific batch number, it will not return in a search where the corresponding Batch Type was not checked off.
, multiple selections available,
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