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Description of Issue

TCM SearchDB service stuck in started state for Train environment

Context
  • Tyler Content Manager (TCM)
  • SearchDB Windows Service
Resolution
  1. Open Windows Explorer and navigate to SearchDB directory and environment in question
  2. Go to bin folder and open searchdb.ini in text editor
  3. Locate Java section in the config file and edit the path to the bin\jre folder within the SearchDB directory (example: D:\SearchDB\tylercmtrain\bin\jre)
  4. Save the file
  5. Start SearchDB Windows Service
Cause

Incorrect path in searchdb.ini to Java jre directory

Additional Information





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