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Description of Issue

When clicking the paperclip directly in a Munis program, the TCM HTML5 Viewer gets stuck on a Parsing Query... message. The image(s) itself never load(s). 

Context
  • Munis
  • Tyler Content Manager
  • TCM
  • HTML5 Viewer 
Cause

There may be a non-system TCM mapping that is incorrectly built in that program, ultimately causing a disconnect when Munis reaches out to TCM upon the initial search. 

Resolution

Please contact TCM Support for further assistance. 

Additional Information

As a temporary work-around, please click the downward arrow next to the paperclip > Document Mappings > select the mapping you wish to view documents from and click View Documents or double-click to open TCM. This should display the images in the TCM Viewer as normal. 





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