Description of Issue
- Unable to connect/reconnect to Cubes in Excel
- An error was encountered in the transport layer
Context
- Munis
- Cubes
- Excel
- SaaS
Cause
- Incorrect username or password or locked AD account
- Inbound traffic is blocked by client over port 2382/2383
- NOTE: The connection should work using the software VPN (F5)
- Save password in file is not checked
Resolution
- Verify server name is correct - FQDN/CNAME
- Verify username and password are correct and account is not locked
- Must have datacenter\ before username
- Verify client has opened ports 2382 and 2383 and allowed two-way traffic
- On the last page of the data connection wizard, check the box to Save password in file
- They will get the error when attempting to reconnect if this is not checked
Additional Information
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