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Description of Issue

ESR requests that create an EAM Service Request do not show a reference number when converted to a work order in Work Order Management and Field Work 

Context
  • Enterprise Service Requests 
  • ESR
  • Tyler 311
  • Enterprise Asset Management
  • EAM
Cause

Defect

Resolution

Install MUN-435619 once it's been released

Workaround: Add a default activity code to the Request Types in Citizen Request Settings to have the ESR request automatically create a work order

Additional Information






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