Description of Issue
311 requests that create a service request do not show a reference number when converted to a work order in the Work Order Management and Field Work programs
Context
- Enterprise Service Requests
- ESR
- Tyler 311
- Enterprise Asset Management
- EAM
Cause
Defect
Resolution
Install MUN-435619 once it's been released
Workaround: Enable Auto-convert service requests on the Activity Code to have the Tyler 311 requests create work orders
Additional Information
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