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Description of Issue

Discount is calculating on-the-fly in Enterprise ERP Bill Inquiry and Payment Entry, but does not appear in the CSS Payment Amount fields. 

Correct Discount amount appears in CSS, but only allowed to pay the full Billed amount without discount factored in. 

Context
  • Citizen Self Service

  • Accounts Receivable

  • Property Tax Billing

  • Payment Entry

Cause

Resolution

Development is currently researching the issue. 

No current workaround at this time to correct the issue in CSS. Payment Entry within Enterprise ERP can be used still to apply payments with Discount. Contact the appropriate Enterprise ERP Support team, based on billing category, for further assistance. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue

Additional Information

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