How to Unlock or Change User's TCM Full Client Account

A user is attempting to access the TCM Full Client and the password is not working or they have been locked out due to too many failed login attempts. 

Need to reset the password for a user in TCM. 

A user has forgotten their TCM password.

• Tyler Content Manager
• TCM
• TCM Full Client 
• Content Manager
• CM
• CM Full Client
• Password 

The user's current password is not successful in logging them into the TCM Full Client or they are otherwise locked out.

Please contact a system administrator to complete these below steps.

1. Log in to the TCM Full Client with an account that has admin rights  
2. Navigate to Administration> Security Manager
3. Locate the affected user ID and double click the user ID to open the record
4. Select Unlock User 
5. Select Change Password
6. Set a temporary password to any letters and a numerical value (ex: password1) 
7. Check the User Reset Password? box so that the user is prompted to change their password upon login
8. Click ok
9. Ask the user to log in with the temporary password