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Description of Issue

The checkbox Include Links for common workflow actions in e-mail approval notices? cannot be selected and is greyed out in Workflow Settings

Context
  • Workflow
  • Employee Self Service (ESS)
  • Site Settings
Cause

Tyler Employee Self Service base URL is incorrect in System Settings 

Resolution
  1. Navigate to System Administration > General Administration > System Settings
  2. In System Settings click on Site Settings
  3. Click on the tab Application Integration
  4. Check URL listed in the text field Tyler Employee Self Service base URL 

    1. If URL is {ENV:MU_TESSURL}  click Update and chang URL to {ENV:MU_ESSURL}

  5. Save Settings
  6. In the Tyler Menu navigate System Administration > Workflow Administration > Workflow Settings
  7. Verify checkbox is now accessible
Additional Information






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