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Description of Issue

311 requests that create a service request do not show a reference number when converted to a Work Order in the Work Order Management and Field Work programs

Context
  • Enterprise Service Requests 
  • ESR
  • Tyler 311
  • Enterprise Asset Maintenance
  • EAM
Cause

Defect

Resolution

Install MUN-435619 once it's been released

Workaround: Enable Auto-convert service requests on the Activity Code to have the Tyler 311 requests create Work Orders 

Additional Information






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