Munis - Upgrade and Tyler ID

Description of Issue

Client is upgrading from Version 11.3 to latest GA release; needs to implement Tyler ID

Context

Cause

Client is upgrading from Version 11.3 and needs to include implementation of Tyler ID into their internal project plan

Resolution

Clients on Version 11.3 do not use Tyler Identity for user authentication to Munis or self-service programs such as Citizen Access (aka CSS) or Vendor Access (aka VSS). Upgrading to a General Availability release requires that the client also schedule the implementation of the following Tyler Identify (aka TID) programs:
- TID Workforce (for internal authentication)
- TID Community (for external authentication)
There are nuances of implementing TID that are related to the clients choice of authentication processes.
Allow time in your project plan to accommodate the implementation of Tyler ID. Clients upgrading to the latest Munis GA release will need to implement Tyler ID-Core (Active Directory Federation Services (ADFS) or Azure Active Directory).
Clients upgrading to the latest Munis GA release will need to implement Tyler ID-Workforce (cloud-based authentication platform powered by Okta) which integrates with Okta Agent (service installed on your domain), Okta User Store (for SaaS clients w/o AD), Azure AD, a publicly accessible ADFS(2016+), or Google Identity.
Clients using CSS or VSS will also need to implement Tyler ID-Community.
Clients need to be fully aware of the particulars of this significant technology addition to their infrastructure; consult with the Tyler Deployment Team for complete information. This addition to client infrastructure may be factor into a client exploring a migration to a SaaS deployment of Munis.

Additional Information