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Description of Issue

What are the steps to access the Content Manager Full Client?

Context

  • Munis

  • Enterprise ERP

  • CM

  • Content Manager

  • TCM

  • Tyler Content Manager 

  • Full Client

Cause

Resolution

There are two ways the CM Full Client can be accessed.

  • From the Tyler Menu:

    1. Navigate to System Administration > General Administration > TylerCM for Munis Settings

    2. Launch the first Document Explorer URL link in a new tab

    3. The CM Full Client launch screen will be presented and can be launched either using the Launch [Site Name] - TCM PROD (JLink) (WebStart)

      • WebStart requires Java to be installed on the given workstation, JLink does not

      • In newer CM Versions this landing page lists the Full Client links as 64 or 32 bit versions, use the bit-version in relation to the bit-version of your scan driver as applicable.

  • From the TCM HTML Viewer Panel:

    1. From the CM HTML Viewer (when viewing any given document in CM through Munis), select the first part of the URL up to the word viewer

    2. Paste this URL into a new tab 

    3. See step 3 above

Please note the Content Manger launch page periodically get reworded or reorganized. Please ensure that the correct bit-version (32- or 64-) is selected that you intend to download and launch.

If the Full Client is not launching or if further assistance is needed beyond the steps provided, please contact TCM Support. 

Additional Information

EERP-Munis password does not work for CM Full Client login

If encountering errors when launching the Full Client, try clearing empire cache as a first troubleshooting step: How to clear Java cache and empirecache

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