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titleDescription of Issue

When I got to login to the Client Support portal, I receive an error message stating Register your external account - The username is already taken. - Provide an email address to complete the external account registration. How do I resolve?

Unable to log into Tyler website, receives message to register external account.

Receive message The user name is already taken in Register your external account and username is gibberish.

When I log into the Client Support portal, I receive an error that states No email present.


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titleContext
  • Online Support Incidents
  • tylertech.com
  • Client Support


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titleCause

The email we have stored for the Contact record and the Portal Registration do not match.


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titleResolution

Contact any support team for assistance and reference this article.


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titleAdditional Information

Please review the Master Article - Client Support for all related topics.