Versions Compared

Version Old Version 2 New Version Current
Changes made by

Knowledge Assistant

Knowledge Assistant

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

Tyler Form TylerForm is not printing duplex or double sided.

Vendor Instructions are printing in the middle of the PO pages


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext
  • Munis
  • EF
  • RF
  • TylerForms
  • DocOrigin
  • ReadyForms
  • Printer
  • Duplex
  • Double-sided
  • Enterprise Forms
  • Templates
  • Backer


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

Duplex setting on the printer is OFF.

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

The Duplex setting is normally enabled by the site IT.

The forms are Designed to print out using specific printer configurations: Setting Up A New Printer As A Self Hosted Site

To identify if the duplex is enabled on the printer, site IT can verify the printer configurations directly on the printer Menu or do the following:

  1. Go to the server where the forms are installed
  2. Open Devices and Printers in Control Panel
  3. Right click on the printer and select Printer properties
  4. Click on Port tab and make a note of the Printer IP address
  5. Launch Google Chrome
  6. On the address bar, type the printer IP address then press <Enter> on the keyboard.
  7. Chrome should display the main Information page. The duplex setting varies per printer model. We recommend to perform a google search, based on the printer model, to find out more details on how to Enable/Disable the Duplex.


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

Contact your site IT. If the printer is correct and currently printing other forms as duplex then please contact TylerForms support.

...