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title	Description of Issue

Why am I getting an Access Denied error when opening up a program stored in favorites?

Full error:

Access Denied

Your Munis user account has been disabled by the System Administrator.

Access to the Munis system is denied.

Please contact your System Administrator.

OK

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title	Context

Client is accessing programs under Recent Activity in Dashboard
User Attributes

...

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title	Cause

User was account is set to Disabled in User Attributes

...

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title	Resolution

To change User account status from Disabled to Enabled:

Log into Munis with an administrator account
Navigate to System Administration > Security > User Attributes

1.

Click Search

2.

Enter user information

3.

Click Accept to pull up user

4.

Click Update

5.

Select Enabled from User account status dropdown

6. Accept

Click Accept

If a new user account was created, please see Move User History in Munis

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title	Additional Information

If this is affecting all users, please see the following: Access to the Munis system has been disabled by the System Administrator