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• Would like to enable the new Tyler Support accounts for the Public Administration Support Center (PASC). Accounts in HUB.  
• Want to grant Tyler Support access to a SaaS an EERP or HUB environment after the PASC has new Tyler Support Accounts have gone live. 
• Tyler Support cannot access the an EERP or HUB environment. 
• The new Tyler Support account has Accounts have been enabled in EERP but the user is receiving receiving an This user is currently disabled. Please contact your System Administrator.  error when logging in. 

• TID-W
• Hub
• EERP
• Public Administration Support Center (PASC)
• SaaSSaaS
• On-Prem

Tyler Staff will only enable accounts in client environments with client permission.

To enable these accounts and grant Tyler Support access to a SaaS systeman EERP or Hub environment, please navigate to the Hub User Maintenance program.

1. Sign into the desired HUB environment as a user with HUB Administrator permissions (usually Munis or Tylerservice).
2. Click on the Administration settings (cog wheel) button and click on Administration.
3. Under User Management click on User Maintenance.
4. Locate tylersupport1@tidsupport.com and select user
5. Under User Settings change Access Level from Disabled to EnabledActive.
6. Make sure the user has all of the User Application Rights and User Data Access roles checked off
7. Click Save
8. Repeat steps 4-6 for each PASC support accountnew Tyler Support Account. Enabling multiple support accounts is important so that multiple Support Technicians can access the database simultaneously if necessary.

For more information about the Public Administration Security Center (PASC), please see: Master Article - Public Administration New Tyler Support CenterAccounts