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When clicking the paperclip directly in a Munis program, the TCM CM HTML5 Viewer gets stuck on a a Parsing Query... message. The image(s) itself never load(s). 

• Munis

• Enterprise ERP

• EERP

• Tyler Content Manager

• TCM

• CM

• HTML5 Viewer 

Find and delete or fix custom mappings:
A site administrator or any user with the permissions to Maintain Mappings can review the mappings provided from that program screen to determine if a custom mapping was created and misconfigured.

1. Click the downward arrow next to the paperclip icon to open the Document Mappings screen

2. Review the mappings in the Attached Documents

3. If duplicate is Attached Documents, select the 2nd mapping in the list with the same Attachment and Document Type, then click the Maintain button at the bottom left of that section

4. Verify that System Type is not checked, indicating the mapping is Custom, and click Delete from the command ribbon

5. Confirm Delete by clicking Yes, then click the Back arrow to return to the program screen

6. Repeat step 1 and review the Associated Documents section, scrolling through each to identify duplicates

7. If duplicate is Associated Documents Click the Maintain button at the bottom of the Associated Mappings screen

8. Click Browse in the command ribbon to load the list of mappings
   Mappings with a Check in the System column are provided by Munis Development
   Mappings without a check are custom mappings

9. Select any mappings that do not have a check in the System column, click Accept
   

   1. If you see a custom mapping that is not currently being utilized, it can be deleted by clicking the Delete button in the ribbon, or otherwise clicking Update and unchecking the Include in Launch and Active boxes

   2. If the custom mapping is being utilized and needs to be corrected, please follow the remaining steps

10. Click Update 

11. To auto-populate the data into the TCM metadata field, click the ellipses button on each field with data available from the program screen 
    If fields are mapped skip to step 10

12. Expand the Source folders and select the source for each field

13. Click Accept

14. Repeat steps 6-8 for all data fields available to store to TCM

15. Check the Include in Search box for at least 1 data field
    Note – too few and many data fields may result in unexpected results

16. Click Accept

17. Test mapping by opening TCM and verifying the data fields populate as expected

18. Once mapping has been configured correctly, click the paperclip from the affected Munis program to test/relaunch TCM.

19. If TCM still displays Parsing Query message contact support.