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titleDescription of Issue
  • Delete user from tylertech who is no longer employed at our site
  • Needs former employee removed/disabled.
  • How do we handle removing tylertech.com access for a former employee
  • Site contact removal - terminated employee
  • Move open support cases to a new employee.
  • Remove user from tylertech.com website
  • Delete online support incident portal user
  • Remove account from support portal
  • Disable support user


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titleContext
website
  • Client Support
  • Online Support Incidents


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titleCause
Contact maintenance is managed at TylerPortal user accounts are managed by Tyler staff.


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titleResolution

Contact any support team for assistance removing access for any former employee

  • Inform support if any open support cases need to be moved to a new employee

    • and reference this article.


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    titleAdditional Information

    Contacts cannot be removed with active support cases. Please identify a contact for any active support case that will need to be reassigned.

    Please review our Master Article - Client Support for all other topics.