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• Citizen Self Service
• Accounts Receivable
• Property Tax Billing
• Payment Entry
• Charge Codes

Bill may not be eligible for discount.

Charge Code Discount Rule may not be setup correctly.

Development is currently researching the issue. 

No current workaround at this time to correct the issue in CSS. Payment Entry within Enterprise ERP can be used still to apply payments with Discount. Contact the appropriate Enterprise ERP Support team, based on billing category, for further assistance. See the following article: How to determine the correct Accounts Receivable support team to assist with an issueVerify that the Bill in CSS is eligible for Discount by reviewing the various Discount Rule options assigned to the Charge code in Enterprise ERP.

1. Navigate to: Property Tax Billing > Accounts Receivable > Setup > Accounts Receivable Charge Codes
2. Click Search to find the Charge Code containing Discount.
3. Click the Discount Rule folder. Note, Charge must be Subject to Discount for the folder to be visible.
4. Click Update to maintain the Rule.

• Payment Criteria - If using Discount on Single Full Payment or Discount on Final Payment, you must select each Installment while viewing or paying the bill in CSS for it to be considered a Final Payment or Paid in Full for the Discount to trigger.
• Periods Based on - Whether you're using Specific Dates, Days Relative to Calculation Date, or Months Relative to Calculation Date, be sure that today's date falls within the date assigned to the Discount Rule.
• Calculation Date - If using either Days Relative to Calculation Date or Months Relative to Calculation Date, be sure that today's date falls within the Calculation Date specified. Billing Dates are assigned to the individual bills and can be seen in Bill Inquiry on the Installment tab.
• Prevent Discount if balance is past due - If enabled, any bill with a Due Date prior to today's date is considered not eligible for Discount. If possible, consider updating the Bill's Due Date, or use a different Periods Based on or Calculation Date method for your rule.
• Discount Periods apply to specific installments - If disabled, discount will only calculate on installment 1. If using multiple installments for your billing, enable and specify the Discount range and Amounts for each Installment.
• Active - If enabled, Bills that were assigned to this Discount Rule when first generated, will trigger this Discount Rule to calculate.