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Unable to process any payments because transactions are showing as pending payments. to close Cashiering batch due to orphaned credit card transaction Failed to finalize settlement because of the following error(s), check the log viewer for additional information: One batch could not be closed. |
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While processing credit card payments, an unidentified error can sometimes occur that allows the credit card transaction to process but prevents the Cashiering application from recognizing and acknowledging it. This is also known asorphaned transaction in . In Tyler Cashiering v2021.1+ The , the Resolve button is used to change the pending status of a transaction to a complete status, so that a Tyler void the orphaned payment so that the Cashiering batch may be finalized. |
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This will only void or complete payments in Tyler Cashiering. If Resolve was used to void a pending transaction, contact the credit card provider to void the transaction on their end. If Resolve was used to process a pending transaction, the transaction will need to be added manually in the external system. |
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| Cashiering Help Central- View & Resolve Orphaned Transactions |