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Client would like a copy of their site report |
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In order to provide a copy of a site report with passwords, we will need a formal request written on a company letterhead. This request needs to be signed by the organization's CIO (or equivalent), giving explicit permission to share a copy of the site report with passwords with the specified individual(s). The request will either need to be attached to a support case in the Online Support Client Portal, or emailed to us and then attached to the case. Once authorization is confirmed, we will coordinate with the specified individual(s) to securely provide the site report. Please note, a site report with passwords is only available for On-Premises clients. Tyler Hosted/SaaS clients can be provided a link to their site report document upon request. note that we do not share our internal passwords with clients such as a web integration account, admin account for TCM full client, etc. For additional questions or requests, please refer to your Munis System Administrator. If you are the Munis System Administrator, please create a case with TSM Support for further assistance in the Support Portal. |