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titleDescription of Issue
  • Need to delete payment
  • Reverse payment
  • Reversal
  • Reverse posted payment

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titleCause

This article is used to reverse payments that have already been posted out of the Payments Journal program.


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titleResolution
  1. Navigate to General Revenues>Payment Processing>Payment Reversals.
  2. Click Add to create a new Payment Reversal Batch, additionally enter your reversal batch entry date, department, effective date, GL Effective date and year/period as needed.
  3. Click Accept.
  4. Choose from step 5 or step 7.
  5. Option: Click Search or Specific Bill to enter bill information to locate the payment to be reversed and click History Rev.
  6. Choose the payment to be reversed and click Accept. Skip to step 11.
  7. Option: Click Receipt Rev if the payment receipt number is in hand.
  8. Click Search.
  9. Search by the receipt number, or use other fields to narrow down the receipt to reverse.
  10. Click Accept.
  11. Confirm receipt is correct, click Reverse.
  12. Click Return to get back to the Payment Reversal Batch Header screen. 
  13. Click Output-Rel to release the batch to the Payments Journal for posting.

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