Versions Compared

Old Version 2

changes.mady.by.user Knowledge Assistant

Saved on

compared with

New Version 3

changes.mady.by.user Knowledge Assistant

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

Import file is missing the information needed to locate a bill  to pay. This error is most likely caused by the Customer ID not being populated in  

The import file needs to contain either the category, bill number and year OR have the account number and CID populated in positions 74-82 and positions 195-203 in of the lockbox file which is required if processing when payments are processed by Account/CID


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

To verify Process by setup use the following steps

  1. Property Revenues > Utility Billing > Setup > Settings > Site Options 1 Tab 
  2. Process by with either indicate Account or Account/CID
    1. If this setting is set to Account/CID, the Process Lockbox File program defined using the file format Property Payment Record HAS to have the Customer ID populated in positions 74-82 and 195-203 in the lockbox file
    2. If this setting is set to Account, the Process Lockbox File program defined using the file format Property Payment Record does NOT have to have the Customer ID populated in positions 74-82 and 195-203 in the lockbox file
  3. If processing by Account/CID the import file will need to be updated to include the CID information in the fields listed above.

...