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Panel
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titleColorWhite
titleBGColor#03396c
titleDescription of Issue

After reversing payment, the Amount Due Unpaid Amt on the permit is double the Fee Total

Panel
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titleColorWhite
titleBGColor#03396c
titleContext
  • Enterprise ERP
  • Permits and Code Enforcement
  • Payment Reversal

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Panel
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titleColorWhite
titleBGColor#03396c
titleResolution
  1. Locate the permit in Application Entry.

  2. Double click the permit line.

  3. Choose Collect from the menu.

  4. Enter the amount that the Unpaid Amt column is over by.

  5. Click Accept.

  6. Click the Receipt Only button in the ribbon.

  7.  Confirm the permit reflects the correct balance.

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