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changes.mady.by.user Knowledge Assistant

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changes.mady.by.user Moriah Yorkey

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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

  • Unable to connect/reconnect to Cubes in Excel

  • An error was encountered in the transport layer

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

  • Munis

  • Cubes

  • Excel

  • SaaS

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

  • Incorrect username or password or locked AD account

  • Inbound traffic is blocked by client over port 2382/2383

    • NOTE: The connection should work using the software VPN (F5)

  • Save password in file is not checked

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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

  1. Verify server name is correct - FQDN/CNAME

  2. Verify username and password are correct and account is not locked

    1. Must have datacenter\ before username

  3. Verify client has opened ports 2382 and 2383 and allowed two-way traffic

  4. On the last page of the data connection wizard, check the box to Save password in file

    1. They will get the error when attempting to reconnect if this is not checked

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

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