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There are two a few ways to manage the issue to ensure the user can access Content Manager from multiple integrated productsA. :

• There has been a utility created for a resolution to this issue and it is available in newer released versions of CM https://help.tyleru.com/CMHelp/index.htm#t=Combine_Users_Utility.htm

• Duplicate the ID in the CM Full Client
  1. Open the CM full client and sign in as an administrative user
     1. How to Access and Launch the TCM Full Client
  2. Select Administration > Security Manager
  3. Locate the user that has the email address that matches the email on the record in EERP User Attributes
  4. Click the Duplicate Selected Item button and make the following changes
     1. Copy/paste the following information from the EERP User Attributes screen
        1. User ID 
        2. User Name 
        3. Email
     2. Select all Items showing in the Selected Groups section and click the Left Pointing blue arrow to remove
  5. Click OK to save changes
  6. In EERP User Attributes, perform user sync
     1. How to sync users and TCM Permissions from Munis to TCM
        1. This adds the ID into the MUNISUSERS groups within the CM client
  7. In EERP System Administration > Security > User Attributes > search on user ID
  8. Under the Roles tab, select Update and then click Accept in the ribbon
     1. This forces role calc to run and apply the ID to MU_ groups based on the role configuration within EERP
  9. Ask user to test/verify

• Delete the ID from

• CM - Note: Delete with caution as this may impact access to CM from EPL or another integrated

• product
  1. Open the TCM full client and sign in as an administrative user
  2. Select Administration > Security Manager
  3. Locate the user with the same email address
  4. Make sure the Show Inactive Users button is selected
  5. Select the user in question and