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Development is currently researching the issue. 

Consider the following workarounds:

  • If looking to write-off both unpaid and overpaid bills for a specific Charge Code, define and run the Over-short Adjustment Process twice. First run with an ending write-off balances of -0.01 (example -1000.00 to -0.01) to write-off the Overpaid Bills. Run a second time with a beginning write-off balances set to 0.01 (example 0.01 to 1000.00) to write-off the Unpaid Bills. 
  • Set the Only write-off charge field to blank when defining and processing

    This has been resolved in 2021.8 and above. Install the latest Tyler Deploy release for your current Enterprise ERP version.

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